Following the staff survey that was completed in 2022, we worked closely with JourneyHR to build a framework that defines our core values and what great behaviours look like in the studio.

To create Role Model Behaviours, we worked closely with JourneyHR to identify indicators of ‘great behaviour’, both for now and for making Here a success in the future. We captured what these Role Model Behaviours look like in our team's own words and experience through a set of focus groups. These focus groups involved responding to categories on a set of cards and calling out behaviours that we each expect or wish to see at different levels within the team. JourneyHR also conducted a discovery session with our Governance team to set the overall expectation, linked back to our company vision.

A draft framework was then presented to Governance and Line Managers in July 2023 for them to reflect on the content and feedback to help ensure relevance across all disciplines at Here. Once everyone’s thoughts were captured, a 1-page-by-level framework was finalised against which each person could use to clearly understand what’s expected of them now and at the next level. Training was conducted with the team to run through everything we had captured for the final framework and to explain how to refer to this whilst completing our Self Appraisal Forms in preparation of appraisals.

Role Model Behaviours are also useful in the recruitment process. When tweaking job descriptions and looking at using a set of interview questions during recruitment, the framework will help us to develop behavioural descriptors to inform these documents and processes. Having such a framework in place helps us to recruit against stronger behavioural criteria, make sound promotional decisions and structure development planning against key skills/behavioural gaps.

We are excited to see the impact the final framework will have on future people processes at Here.